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Knowledge Base

Browse through our collection of articles, user guides and FAQs.  If something is not there, feel free to submit a question. 

Popular Articles

Computer KB

I have recently purchased this motherboard and cannot find a way to enable all 4 cores. Do I do this through the bios?


For the most part, most computers have a BIOS that can address concerns about the CPU cores. However, sometimes you will need to seek out the manufacture to get more answers. Check out the link below for answers or more information into the A68H motherboard. Reference: A68HM Motherboard




How to upgrade to Windows 10 version 1903, May 2019 Update Now!


To learn more about upgrading your computer to Window 10 1903, click the link below. Window 10 Upgrade.




How do I stop my Xbox one from turning off?


One possible solution is to check the "Configure Auto Shutdown Settings" for the Xbox One. Press the Menu key of the controller and then go to Settings > Power & startup > Turn off after. Select one of the following options: 1 hour of inactivity, 6 hours of inactivity, or Don't turn off automatically. Xbox turning Off




Is the MSI A68HM-E33 V2 able to fit a i5 with a cooler that support both Amd and Intel cpu's?


More than likely, if you have an AMD motherboard, I recommend you go with an AMD chip. Motherboard Support




How To Create Bootable Windows 10 USB Flash Drive for your PC?


So yes, Windows 10 has been available globally for a while now. If for whatever reason you haven’t upgraded your PC to the latest and greatest version of Windows yet, or you want to do a reinstall of Windows 10 on an existing machine from scratch, a bootable media option is what you need. It’s not only useful for upgrades, but is also super handy when it comes to fresh installing of Windows. Best of all, the tool to create this bootable Windows 10 USB drive comes from Microsoft itself. The official Windows 10 Media Creation Tool from Microsoft makes the process of creating bootable version of the operating system on a USB flash drive super easy to allow for a fresh installation of the company’s latest desktop OS on a PC. Here are step by step instructions on how to create a bootable USB flash drive of Windows 10 the right way in order to do a fresh clean install of the operating system on your PC. Click Link Below. Create Windows 10 Boot USB Drive Guide




How to fix the auto hide task bar in Windows 10?


Simple and quick, click on the share link below to learn how to fix the auto-hide taskbar. Windows Auto Hide Solution




Computer Has a Black Screen in Windows and Will Not Boot or Start Up


Rarely do I come across a problem with a computer that I cannot diagnose, however when a computer has a black screen in windows it can stump me sometimes. A computer black screen on startup is a challenge for me and I always try to troubleshoot the problem manually, without using those fancy programs, because I believe it is the only way to learn. There are two types of computer black screens that can appear in Windows. One where the computer will not boot up but you have a beep sequence sounding to let you know what the problem could be, and the other has nothing at all. No beeps, no cursor, no logo screen, and no choice to boot to safe mode or access the bios. Look for and Try below: When your computer has a black screen in Windows: When the computer will not boot up, it sounds like it is booting as the CPU fan is running and the lights are on. It also finds the CD ROM but it won’t boot from a CD either. Sometimes when you have a computer black screen on startup and the power switch light will be green and then turns to orange or amber. Everything is running. Everything seems to be running but you can’t see anything on the screen, not even a flashing cursor. Your black screen in Windows has occurred before the Windows logo screen. Computer Screen is Black





Internet KB

How to get out of the PC Virus Infection Pop-up Screens!


If you have been receiving rectangular notification popups in the lower right corner of my screen in Windows 10 that contain the square white Windows logo and say: PC is infected, Click to remove viruses: sarpolitex.ru And you are not sure that this is a legitimate notification or if the notification is the malware and keeps popping up three times in succession. In addition, you have ran your own PC anti virus software multiple times with no results of finding a problem. Chance are you are not infected; some how a online program in your browser is producing this notification in order to get you to click on the notification so it will take you to a subscription to remove to this notification. (SCAM Alert) For the most part there are ways to fix this issue. Check out the link below for possible solutions. Reference: PC Virus Pop-up Screens Stop Youtube Source Still having problems send me a ticket; together we can find a solution.




Clear my Internet browser history?


As you browse the Internet, everything you view is saved to the cache on your computer. Using cache helps everything load faster because data comes from your hard drive instead of a server in a different part of the world. To conserve hard drive space or keep your browsing private, you can clear or delete the history (cache). Select your Internet browser from the following list to get started. Depending on the browser history will depend on the internet browser you are using. click on the link below to address clearing your history. Clear Browser History If you still need help submit a helpdesk ticket so I can help yours.




How to use email to send text messages (SMS) to mobile phones for free


Click here to learn how to send text messaging for free.




How do I download or save a YouTube Video to my Computer?


YouTube has been designed to only allow users to watch and view videos on their website. Many users want to download or save their favorite YouTube videos to their computer so they can watch them without being connected to the Internet or on other devices. Below is a link for the steps required for downloading and watching YouTube videos on your computer for free. Save Youtube video However, if you still need help, please submit a helpdesk ticket.




How do you type a copyright symbol?


You can copy/paste the symbol from this answer © or type it as follows: Windows

  • Option 1: Hold down the ALT key, enter the number 0169 on your numeric keypad, then release the ALT key
  • Option 2: In some programs such as Microsoft Word, typing (C) or pressing CTRL+ALT+C will produce the copyright symbol
Mac
  • Press Option+G
References: Copyright Symbol Insertion





General KB

What is Cmstechovation self-service support portal?


Customer self-service online support is a type of electronic support channel that allows end users to find relative information as it pertains to their search parameters to gather information without requiring the assistance.




Who or what is Cmstechovation Enterprise?


Cmstechovation Enterprise is a IT Service company that focuses on the unique computing, networking, and application needs of any sized business. Cmstechovation Enterprise can deliver creative, scalable web designs and solutions that reflect the personality, needs, and vision of our client. A Complete Solution Helpdesk, Project and Task Management, Product Management, Ideas Management, Release Roadmaps, etc. are all included in Cmstechovation Enterprise Support Desk solution. We handle interactions between team members and with customers through email, the customer portal and other channels. In a nutshell, we provide a solution to manage products and projects, release them, support them, and gather feedback from customers.
A Smart Solution You don’t want your customers’ requests or projects to fall on deaf ears. Or your engineering and manufacturing teams to work on undefined products request. You don’t want your customer service team to have empty promises for your customers. A Versatile Solution While Cmstechovation Enterprise has out-of-the-box applications for helpdesk and project management, it can do so much more. Since you can create the item-types you need as well as structure & automate their workflows, you can apply Cmstechovation Enterprise support desk solution to almost any use-case. Great collaboration tools like built-in discussions, a mobile app, and integrations with email and popular web-apps, mean that you can connect your people together and get work done. An Automated Solution Cmstechovation Enterprise ’s support desk solution workflow engine allows you to automate actions based on rules you set up. You can use it for auto-response and notification emails, status updates, assigning tickets and tasks, alerts for tasks not on track, triage, etc. The macro tool lets you bundle together groups of actions and run them on many tickets or tasks at once. A Fair Solution Cmstechovation Enterprise support desk solution gives you all this for simple per-user, per-month pricing. You can choose the plan you need based on the number of users you have. Customers are always unlimited.





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