Cmstechovation Enterprise is an IT service company that concentrates on the specific computing, networking, and application necessities of businesses of any size. They offer innovative and flexible web designs and solutions that reflect the personality, needs, and vision of their clients.
Their support desk solution is a comprehensive and intelligent system that includes Helpdesk, Project and Task Management, Product Management, Ideas Management, Release Roadmaps, and more. They manage communication between team members and customers through email, the customer portal, and other channels to provide a solution for managing products and projects, releasing them, supporting them, and retrieving feedback from customers.
Cmstechovation Enterprise's support desk solution is adaptable, offering out-of-the-box applications for helpdesk and project management, as well as the ability to create custom item-types and automate workflows for almost any use-case. The solution includes great collaboration tools like built-in discussions, a mobile app, and integrations with email and popular web-apps to help connect people and get work done.
Their support desk solution workflow engine has the capacity to automate actions based on set rules, such as auto-response and notification emails, status updates, assigning tickets and tasks, alerts for tasks not on track, and triage. The macro tool lets you bundle together groups of actions and run them on many tickets or tasks at once.
Cmstechovation Enterprise offers a fair pricing model with simple per-user, per-month pricing. Customers are always unlimited, and you can choose a suitable plan based on the number of users you have.
