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RMA Return Policy


Terms and Condition

Here at CMS Enterprise Connect, we do our best to make sure that you're very happy with the item you receive. CMS Enterprise Connect has the right to refuse any and all orders that are deemed illegal, fraudulent, or misleading.  All items are sold Brand New unless otherwise mentioned or stated and come with a manufacturer warranty in part.


All products are new in their original manufacturer’s retail box or wrapping unless otherwise specified in the product descriptions or names. If the product comes in a "White Box" this means that the box is not a retail box but is sold in a blank white box, but the product is still "Brand New".

Note: Please do not assume an item is included with your purchase, if it is not listed in the description, please read the description.


CMS Enterprise Connect gives the customer the opportunity to return products for the following reasons:  *Note: If you are shipping the product back to us, contact Customer Service via email first at: "Request an Authorization Number". 


Refuse Orders: 

Refused orders will be credited less a 10% restocking fee, plus freight and handling charges.  A new order is required for reshipment and charges will include freight and handling charge.



A Return Merchandise Authorization number (RMA#) must be obtained from CMS Enterprise Connect and is to be marked on the outside of the shipping box for product returns.

  • This RMA# is valid for 30 days.  You must ensure that merchandise is returned to receive proper credit.

  • CMS Enterprise Connect does not track expired RMA#’s.

  • Freight on merchandise being returned to CMS Enterprise Connect is to be prepaid. 


Returns for orders being shipped back require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service via the RMA website page. When you submit the form to us, please provide the below information for our Customer Service Support team:

  • Order Number

  • SKU Number of each product

  • Name or Description of each product

  • Nature of the problem


After the Customer Support Team has received all the necessary information, he or she will process it and provide you with an RMA Number via your email.

  • No returns will be accepted without an RMA Number.


After you have obtained your RMA Number, follow the appropriate steps to return the merchandise.


Return by Shipping

  • Pack the item securely in the original packaging.

  • Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you may be charged an Open Box fee as described in the Return Policy.

    • In the package, place a copy of the packing list that came with your order.

    • Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information

      • Order Number

      • Billing Name

      • Billing Address

      • Email Address


  • Ship your return to our Distribution Center or subsidiaries address. *Note: We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.

  • Address your package to:

    • CMS Enterprise Connect Returns

    • C/O CET Management Solution LLC

    • 6376 Richmond Rd, #334

    • Lightfoot, VA 23090



  • Please keep the shipping tracking number; this number will identify the receiving date of your package.


Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account. *

  • NOTE: Returns cannot be accepted without an RMA number included on the shipping label. Please do not write your RMA number on the box.


Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at CMS Enterprise Connect warehouse or subsidiaries.

  • Non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of: 15% for orders 1 to 45 days, 25% for orders 46-90 days from invoice date. 

  • Merchandise must be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts.

  • No returns or credit requests are accepted after 90 days of invoice/ship date. 


Replacement product must be ordered again via the online store as a new order with a new order number and will include freight and handling charges. Credit will be issued within 15 business days of receipt of merchandise at CMS Enterprise Connect warehouse or subsidiaries. 


All returns must reference a Purchase Order Number or a CMS Enterprise Connect Order Number for each line item listed.

Carrier Loss, Damage/Pilferage: 

  • Claims for lost shipment, or damage/pilferage must be reported to CMS Enterprise Connect Customer Support via email within 8 days of delivery/expected delivery date.

  • If you have filed a claim, the claim number must be given to CMS Enterprise Connect Customer Support via email when you report the damage/pilferage

  • Original boxes, enclosed documentation and packing materials should be saved.

  • Carriers may require on-site inspection before the product can be returned.


Mis-shipments, Mis-billings, and Shortages:

  • Shortages, mis-shipments and mis-billings must be reported to CMS Enterprise Connect Customer Support within 10 days of delivery date/expected delivery date.

  • Original boxes, enclosed documentation and packing materials should be saved. 

  • Mis-shipments are credited in full upon notification and the product has not shipped.

  • Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited.

  • Contact CMS Enterprise Connect customer service via email to return the incorrect product.


Replacement product must be ordered again as a new if orders are duplicated or excess merchandise is shipped, you must contact CMS Enterprise Connect Customer Support and request RMA #.

However, if you have received your RMA #, you can start the process by filling out the form here!


Thanks for Shopping!

This policy is subject to change; last update April 25, 2020,

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